SHIPPING POLICY

Thank you for shopping with Kreazón Vibes PR! 

Every order is custom-made just for you.  Because of this, please allow time for us to create your personalized items before they are shipped.  

PROCESSING TIME 

• Custom orders: 3-5 business days
• Large or bulk orders may require additional processing time.  We will contact you if needed. 

SHIPPING 

• Orders are shipped through trusted carriers such as USPS or UPS, depending on the destination and package size.  
• Shipping times are estimated by carrier and are not guaranteed. 
• Once your order has shipped, you will receive a tracking number by email.

LOCAL DELIVERY 

•  We offer local delivery for customers in and around Holyoke, MA.  Delivery availability and fees will be shown at checkout when applicable. 

PERSONALIZED ITEMS 

• Please double-check all names, dates, colors and personalization details before placing your order.  We are not responsible for errors submitted by the customer.

RETURN & EXCHANGES

Because all items are custom-made, we do not accept returns or exchanges unless your item arrives damaged or we made an error with your order.  If there is an issue with your order, please contact us within 3 days of delivery with photos so we can make it right. 

LOST OR DELAYED PACKAGES

• Once a package has been handed over to the shipping carrier, we are not responsible for shipping delays, lost packages, or packages marked as delivered.  We will gladly help you file a claim with the carrier if needed. 

QUESTIONS? 

• If you have any questions about your order, please contact us through our email kreazonVibesPR@gmail.com or on our Facebook page: kreazón Vibes PR before placing your order.